Job Description
mKonnekt is hiring a Technical Customer Support Executive in Srikakulam to understand customer problems, troubleshoot application-related issues and provide suitable technical solutions.
Key Responsibilities
- Handle customer technical-support requests
- Understand customer problems clearly
- Troubleshoot application and service issues
- Take ownership of customer complaints
- Escalate unresolved issues to internal teams
- Follow up on pending technical problems
- Maintain support-ticket records
- Support continuous process improvement
- Ensure customer satisfaction
Job Requirements
- Graduate degree
- Good analytical and problem-solving skills
- Knowledge of Microsoft 365 or Google Workspace
- Understanding of Android applications and APIs
- knowledge in Postman
- Experience with support-ticketing systems
- Freshdesk experience is preferred
- Basic programming knowledge
Role Details
- Company: mKonnekt
- Job Role: Technical Customer Support Executive
- Salary: Not Disclosed
- Openings: 1
Job Category: IT
Job Type: Full Time
Job Location: Srikakulam District